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SHIPPING POLICY

When is my order shipped?

Here's how it works: When you order the goods, we prepare your order, and our couriers carry the package safely to your and your pets' home.  

Food subscriptions and trial orders: After receiving your confirmation, we will contact you to deliver the food at a time convenient for you. To ensure the quality and freshness of the food, we recommend accepting recurring subscription orders at a convenient time after work or on weekends.

Other products: shampoos, dried delicacies, toys, etc. can be delivered to your nearest parcel terminals. So you can pick them up at your convenience.

It only takes a few moments to place an order on our online store. We aim to accept and prepare each order as soon as it is received. However, in the event of a large number of orders, we will prepare your order for delivery within 1-2 business days (orders received after 13:00, GMT+3 time, will be prepared the next working day). For non-food items, we will send a shipment confirmation and shipment code via e-mail.

What to do if my shipment is missing?

We apologize in advance. There are times when postal services may be unpredictable. When sending non-food orders, we register the shipment within 1-2 working days. During this process, we are unable to track the item. If the shipment number does not work or is not updated,let us know. We will help you find it. Write to us: "lost shipment" by email at au@zenoo.eu. 

Can I change the delivery details of my shipment? 

If you have accidentally entered incorrect information, or another error has occurred, please contact us: "an error has occurred" by e-mail at au@zenoo.eu.